Important documents get lost in the email inbox
Before Patrick Stimpfle was recommended the Meisterwerk app by his network, he and his team sent photos and videos documenting their work via email. Messenger apps were also used for this purpose. However, both methods turned out to be unsuitable: documents got lost in the daily flood of emails or were not properly copied from the messenger services to the file storage.
This also presented a particular challenge to Patrick Stimpfle's father, who is responsible for the administration of the family business. After all, all the information about the customers had to be gathered retrospectively. "We spent a lot of time assigning photos and videos after the fact. Our documentation processes were very inefficient," reports Patrick Stimpfle, Managing Director of Wasser & Wärme Stimpfle.
Communication difficulties in the management
In the heating and plumbing sector, the family business often has to deal with emergencies. This means that action has to be taken quickly. "Planning operations weeks in advance is not possible for us," explains Patrick Stimpfle. "Flexibility is therefore a basic requirement for us!" However, the lack of structure in information procurement and collection could not meet this requirement and often led to communication difficulties among the managing directors. "Not only were the documents incomplete, we also frequently had problems with customer allocation," recalls Patrick Stimpfle.
This communication difficulty also had an impact on the workforce. Queries about Jobs often came up when information could not be found. "That was certainly also due to the fact that a lot of things were still recorded on paper in our company. That is not always so clear. For this reason, I asked my network which software solution they use to Organise their customer Jobs and structure their operating processes," says Patrick Stimpfle.
Already in the free trial period, everyone is enthusiastic about the Meisterwerk app
A network partner recommended the Meisterwerk app to Patrick Stimpfle. After a live demo, he decided without further ado to try out the app free of charge at his company. From the very first day, he and his family benefited from the intuitive operation and simple Job Management. Patrick Stimpfle is not the only one who is convinced: His father, who takes care of the material Jobs, and the staff are also enthusiastic about the benefits!
Thanks to the Meisterwerk App, the administration of Wasser & Wärme Stimpfle is perfectly structured!
Already during the test phase, the managing directors of Wasser & Wärme Stimpfle realize that they no longer want to do without the Meisterwerk app. In the meantime, it has become an integral part of the company's operations. For example, the technicians on site document the progress on the construction site and the administration checks the documentation in the office. "Thanks to the Meisterwerk app, we all save time because we have structured processes and no more file chaos. Of course, the customers are happy about that, too," Patrick Stimpfle reports with satisfaction.
But it is not only the simplified documentation that convinces Patrick Stimpfle and his brother, with whom he shares the management. Work scheduling also runs better. "I always know which construction sites our employees are currently on and what tasks are pending there. That way, I can react quickly myself in an emergency," says Patrick Stimpfle. In the meantime, the team also uses the job time recording system. "The digital time clock is very practical for proving the hours worked for customers. And when it comes to billing, this function saves us a lot of time again!"
You too can ensure structured Job documentation with the Meisterwerk app
Do you still send photos and videos of your assignments via messenger apps or e-mail? This quickly becomes an obstacle for the clean documentation of your jobs if files are not filed properly or assigned to customers.
No more time-consuming searches for files! Thanks to the Meisterwerk app, you and your team clearly map the entire documentation process in one application. This allows you to keep track of your operations at all times. In addition, you always know which information has already been filed and which documents are still missing.
