Customer service management describes the process of managing customer inquiries effectively and efficiently. The goal is to increase customer satisfaction by responding quickly to inquiries and providing a high-quality solution. Digital solutions such as CRM systems, email marketing tools and helpdesk software can support this. Customer service management enables optimal customer communication and improves the relationship with the customer. Companies in the skilled trades that invest in customer service management benefit from higher customer satisfaction and stronger customer loyalty, which in turn can lead to higher customer loyalty and increased sales.
