Marcel Meyer, owner of a heating, plumbing and ventilation business, shows the way. Minimal physical contact and mobile working are also possible in the trade. Even in the current situation, Marcel Meyer's 5 installers are still working on large construction sites, repairing heating malfunctions and burst pipes. The Meisterwerk app supports them in this.
Marcel Meyer came across the Meisterwerk app while surfing the web a few weeks ago, when things were still normal in Germany. The personal conversation with our colleague Dominic convinced the plant manager. Compared to other craftsman apps, Meisterwerk responds to its customers and takes their needs into account, says Marcel Meyer.
Until then, scheduling at the heating, plumbing and ventilation specialist is done with pen, paper and a whiteboard. "Similar to the timetable at school," Marcel Meyer looks back with a smile. With the Meisterwerk app and its planning function for appointments, employees and Jobs, that has changed. Today, Marcel Meyer does all of his scheduling on the computer. On his screen, the Meisterwerk app gives him an overview of all employees and Jobs. He can see at a glance who still has capacity and where time slots are still free.
This not only saves Marcel Meyer around six hours a week in planning and coordination tasks. There is no longer any need for the morning staff meeting at which all the installers meet in the company. With the tradesman app on their smartphone or tablet, everyone can see where and for whom they are assigned. All important information is always available on the go. There are also hardly any more queries about the jobs. Conversely, employees can also transmit important updates back to the office at any time. This allows for maximum flexibility when working. Marcel Mayer keeps track of the progress of the Jobs and can react quickly if something changes.
This way of working now makes it possible in times of Corona and social distancing to continue system-relevant operations with the greatest possible protection for employees. Marcel Meyer has divided the installers into fixed teams. This keeps changing contacts to a minimum. Physical meetings on the premises are no longer necessary. If, in rare cases, personal consultation is still necessary, this is done by telephone or video conference.
Marcel Meyer had good timing, especially with regard to today's restrictions. For him it is clear:
"Every craft business should test out the digitization process. You have nothing to lose in the process. We quickly saw how useful and helpful the Meisterwerk app is - especially when it comes to job planning."
Marcel Meyer, the owner of a heating, ventilation and sanitation company is proving it: A minimum of body contact and mobile working is possible including the work on site. Despite the current situation the 5 technicians employed by Marcel Meyer continue working on major construction sites to repair faults in heating systems and burst pipes. This is where the Meisterwerk App. comes in for full support.
A few weeks ago - all of Germany still operating at normal pace -Marcel Meyer, while surfing the net, comes across the Meisterwerk App. Meeting our colleague Dominic for some personal advice and information convinces the company owner that compared to other trade apps Meisterwerk effectively addresses the problems and needs of our industry.
Until then dispatch planning at the HVAC specialist was done with pencil, paper and a whiteboard. "like the timetables we used in school" Marcel Meyer adds with a smile. Using the Meisterwerk App and its planning function for appointments, staff tasks and different assignments has changed all that. Marcel Meyer now coordinates all applications and their planning on the computer. The Meisterwerk App provides an outline of all staff members availability and assignments on his monitor. So he can see free capacities and available timeslots easily in one go.
Not only does Marcel Meyer save around six hours per week spent on planning and coordination, he also was able to cancel the morning staff meeting attended by all technicians of the company. Because using the trade App on his or her smartphone or tablet each one of them can see where and who he or she has been assigned to. All relevant information is readily available. Questions regarding individual jobrs or assignments are very rare. The other way round of course, technicians and installers can always send important updates back to the office. This allows for max working flexibility.Marcel Meyer can keep track of Job developments and react quickly if something should change.
And now, in times of corona and social distancing this method allows to keep system-relevant operations going while offering maximum protection for all employees. In Job to reduce necessary contacts to a minimum, the technicians have been assigned to fixed teams. Physical encounters on the business premises are not necessary. In rare cases, if personal consultation is needed, it can be provided on the phone or by videoconference.
In particular when it comes to current restrictions Marcel Meyer had a good sense of timing. For him one thing is clear:
"The digitalization process is suitable for all trade and craft companies. And they should try and test it. It's a win-win situation. We've quickly realized how very useful and effective the Meisterwork App is - especially for our job planning concepts."