A 20-page Word document for Jobs causes a communication jam
Until a few months ago, the master craftsman's company coordinated all Jobs with Word and Outlook. But that led to some problems. "Previously, there was a long Word list of Jobs for scheduling, which was repeatedly expanded and supplemented by different people," explains Andreas Willers, office administrator at Schichtl Elektrotechnik.
Thus, all relevant information was spread over a large list. This often caused confusion among the installers. "This Word list was about 20 pages long, making it extremely bloated and confusing," says Andreas Willers. No wonder, then, that in addition to maintaining the list, many other arrangements were necessary.
Constant agreements ensure overtime
Since there was only one large Job list, the information about Jobs, deadlines, etc. was very confusing. installers had to spend a long time searching for the current status of an Job within this list. This cost time and caused frustration.
There was no software with which the information could be distributed quickly and clearly to the various installers. The employees could only record the current status of an Job on the computer in the office. When the installer was on the road, he had no way of viewing the current planning. Therefore, a lot of information was exchanged verbally without further ado. "We made an extremely large number of arrangements and telephone calls. Many a time, I had to stay in the office until 8 p.m. because of this," explains Andreas Willers.
Ralf Schichtl discovers the Meisterwerk app during online research
The managing director and master electrician Ralf Schichtl knew that things could not go on like this in the long term. He wanted to spare his team the unnecessary overtime and frustration caused by too many arrangements. Therefore, he looked for a solution to better coordinate the numerous appointments and Jobs.
Ralf Schichtl searched online for software that would allow him to create clear schedules, better coordinate processes and simplify the exchange between the office and the installers. He quickly came across the Meisterwerk app. The software specializes in the clear scheduling of tradesmen and seemed to be the perfect solution to his problem. Without further ado, the master electrician decided to test the app in his company.
With the Meisterwerk App, Schichtl Elektrotechnik now saves one hour of working time per day!
After a short test phase, the app has been in daily use for several months and is a constant companion for office administrator Andreas Willers. "With the Meisterwerk app, we finally have a complete overview of the Jobs and deadlines in the company. The employees are always well informed about the current status of an Job," says the office administrator enthusiastically.
Andreas Willers finds the categorization of the data particularly helpful. "For example, I can quickly find all the associated Jobs under the keyword "customer service". So it only takes a few seconds to call up all the information I need at the moment. This clarity makes my work much easier!" reports Andreas Willers.
Many arrangements are now no longer necessary. All information is entered into the Meisterwerk app in real-time. Since the software is cloud-based, all employees can view the data on their laptop or smartphone at any time. No matter whether they are currently in the office or on site with the customer. "This streamlined information flow saves us about an hour of working time per day!" says the office manager enthusiastically!
At Schichtl Elektrotechnik, the Meisterwerk app ensures that everyone finishes work early
Thanks to the use of the Meisterwerk app at Schichtl Elektrotechnik, overtime and working days until 8 p.m. are finally a thing of the past. "Thanks to the clear scheduling in the software, we can now more often go into the well-deserved weekend on Friday afternoon at 2 p.m.!" says Andreas Willers.
This is how your company also saves time with Meisterwerk
Do you also still work with Outlook and Word in your craft business when it comes to scheduling? This is particularly inconvenient if you have many Jobs and have to Organise a team of more than five employees.
As a successful craft business, planning software such as the Meisterwerk app offers you numerous advantages. It saves you a lot of time and nerves. With our app, you always plan clearly in real-time. You can also make adjustments while on the road. Your employees are always up to date - without any additional arrangements!
About Schichtl Elektrotechnik:
Since 2001, the master craftsman's business Schichtl Elektrotechnik from Leverkusen has been ensuring that electrical energy goes where the customer needs it. The company's clientele consists mainly of industrial customers and landlords of apartment buildings. Here, the company's installers ensure that lighting and roller shutter technology, as well as door intercom and alarm systems, function perfectly.